Welcome to Bir Rajgundha (La Nevi Camps)! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.birrajgundha.com] (the “Site”). Please read this policy carefully. By using our services, you agree to the terms outlined below.

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1. Information We Collect

When you visit, interact with, or make a booking on our website, we may collect the following types of information:

a. Personal Information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through third-party gateways)

b. Non-Personal Information:

• IP address
• Browser type
• Device information
• Website usage analytics (via cookies and tracking tools)

c. Payment Information:

We use third-party payment processors (e.g., Razorpay, PayPal, Stripe) to handle transactions securely. We do not store your card details on our servers.

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2. How We Use Your Information

We use your data for the following purposes:

• Processing Bookings & Payments: To confirm your reservations and process payments.
• Customer Support: To respond to inquiries, provide assistance, and resolve disputes.
• Marketing & Promotions: To send promotional emails, newsletters, and offers (with opt-out options).
• Service Improvement: To analyze user behavior and enhance our offerings.
• Legal Compliance: To comply with applicable laws and regulations.

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3. Sharing Your Information

We do not sell or trade your personal data. However, we may share your information with:

• Payment Gateways & Financial Institutions (to process transactions securely).
• Third-Party Service Providers (such as email marketing services, analytics tools, customer support systems).
• Legal Authorities (if required by law, fraud prevention, or security concerns).

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4. Data Security & Protection

We prioritize data security and implement measures such as:

• SSL encryption for secure transactions.
• Restricted access to personal data.
• Secure storage of sensitive information.
• Regular security updates and monitoring.

While we strive to protect your data, no system is 100% secure. You are encouraged to use strong passwords and avoid sharing sensitive details over unsecured networks.

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5. Cookies & Tracking Technologies

Our website uses cookies and tracking technologies to:

• Improve user experience
• Analyze website traffic and performance
• Personalize content and advertisements

You can manage cookie preferences via browser settings. Disabling cookies may affect certain site functionalities.

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6. User Rights & Choices

You have the right to:

• Access, modify, or delete your data by contacting us.
• Opt-out of marketing communications by clicking the unsubscribe link.
• Disable cookies through browser settings.
• Request data portability if required.

To exercise your rights, email us at birrajgundha@gmail.com.

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7. Retention of Data

We retain your personal data only for as long as necessary to:

• Fulfill bookings and customer service obligations.
• Comply with legal and regulatory requirements.
• Improve and personalize services.

Once no longer needed, data is securely deleted or anonymized.

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8. Third-Party Links & External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing personal data.

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9. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and significant updates will be notified via email or website banners.

Last Updated: 3rd April 2025

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10. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact us:

Bir Rajgundha (La Nevi Camps)
Email: birrajgundha@gmail.com
Phone: +91 97129 70040
Address: U-23, Someshwar Square, Aagam Heritage Bunglows, Off U.M. Road, Someshwar, Vesu, Surat – 395007

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